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About Us

We are an end-to-end experience & service design firm

We know that meaningful experiences are the result of intentionally-directed efforts in user-centred innovation, strategy, research, testing and design. It’s what we do.

Akendi leverages equal parts service & user experience expertise with creative design excellence. We uncover deep insights about user behaviour, combine this knowledge with inspired creative design, and pragmatically architect the experience to meet your organizational goals.

The results are intentional product and service experiences that enable organizations to increase uptake, engage users, and improve their effectiveness.

Experience Thinking™ Approach

We answer the most critical questions about your product: Is it usable? Is it useful? Is it engaging? Our unique Experience Thinking™ approach elevates your development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result: powerful insights and creative, evidence-based design solutions that meet real user and customer needs.

Where we are

We believe in community and collaboration. From our offices both in London and Cambridge as well as in Canada (Toronto & Ottawa), we work with you locally or globally to create the experience you intend for your customers and users.

Giving Back

We believe in investing in the community. Every year we give something back to the community by committing to a few select pro-bono engagements or sponsorships. If you are a not-for-profit organisation seeking assistance in event sponsorship or website/collateral design, please send your inquiry to contact@akendi.com. (Not to disappoint, but we can only do a few of these each year)

Our Expertise

With a wide spectrum of qualifications and a unique depth of knowledge in UX, we are uniquely qualified to collaborate or lead a variety of projects wherever you are in the development process. Our clients have benefitted from our credentials in:

  • Cognitive Psychology
  • Human-Computer Interaction
  • Library & Information Science
  • Graphic Design
  • Product Design
  • Systems Engineering
  • Computer Science

Our Affiliations

Akendi™ is a proud member of UXPA UK, the UK Chapter of the global body for usability professionals, Cambridge Wireless, a leading and vibrant wireless community, Cambridge Network and ACM SIGCHI, the Special Interest Group of Computer Human Interaction.

uxpa

rgd

sla

sigchi

To see some of our UX presentations, visit our Videos & Talks section.

For media enquiries information visit our media section.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.