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Usability Review for the web

Let our usability reviews guide website improvements

A usability review is a rigorous analysis and evaluation of your website or portal to identify usability issues, prioritize findings and recommend actionable design improvements. Through a systematic process, our industry experts evaluate how your website performs against recognized usability principles and industry best practices.

QUICKLY SPOT USABILITY ISSUES

Take advantage of a usability review for product updates or existing website improvements, especially when time or resources are critical factors. It’s the fastest and cheapest method to spot key usability issues early and gain design insights on how to fix them.

USABILITY REVIEW FOCUS

Our experts highlight key design flaws across the breadth of your site and ensure that controls and interactions follow industry best practices for usability. We don’t just focus on key user tasks, but try to gain an understanding of and provide recommendations for your entire offering.

STARTING A USABILITY REVIEW

We start a usability review by talking to stakeholders to gain a better understanding of who your users are, what they are doing, where they are doing it and to understand known pain points with your website.

USABILITY REVIEW TIMING
The typical duration of a usability expert review is 2 weeks.

how we do it

One or more usability experts review the usability of the website or web portal through a systematic user focused process.

They apply standard usability principles and industry best practices to determine compliance and fit for use.

We then analyze the criticality of found usability issues across all expert’s findings and recommend design improvements.

What you get

Akendi will deliver a comprehensive research report with key findings and prioritized recommendations for web design improvements.

Our usability expert review helps you uncover usability flaws, so you can make the appropriate changes that best meet user requirements and your organisation’s goals.

This understanding is the first step in fixing critical design issues, and if acted on will result in increased customer self-sufficiency, lower support costs, lower drop off rates and happy users.

Industry Experience

We have deep User Interface Design and User Experience in Mobility in a wide range of industries.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

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Process Icon
Process Icon
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Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Customer Experience Show

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What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

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IA Research Training

Events

Jun, 2017 /
UX Training & Certification in London, register now!

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.