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Consumer Product User Experiences

We help you satisfy needs and meet consumer expectations.

From the design of consumer goods, packaging and service experiences to product and brand identities, we are experts in helping companies exceed ever increasing consumer expectations.

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Consumers are tough customers: They have high expectations, short attention spans and a propensity to spread the word when dissatisfied. To be truly market-ready, product and service designs must be designed with intention and validated to ensure they meet consumer needs and expectations.

LEAD THROUGH ITERATIVE DESIGN

To assess content and emotional attributes early expert research and testing is critical to creating successful consumer solutions. Our iterative design approach is applied throughout the new consumer product & service development process to deliver a wholly satisfying customer experience.

DELIVER REMARKABLE EXPERIENCES

From strategy, research, design and testing through to construction, we provide a solid framework to improve, innovate and build remarkable consumer experiences based on our clients’ goals, business drivers and consumer expectations.

Consumer Experience Design Projects

We have contributed our experience design expertise to these consumer product design projects:

  • A full family of packaging for coffee products
  • In-depth research for a next generation of water dispensers
  • Usability testing of te technology for persons with visual disabilities
  • Usability testing of TV cable set-top box user experiences

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Serve your customer service department well through good governance.

Web
Personas

Understand your customer’s goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the patient journey pays off in more ways than one.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Events

Sep, 2017 /
UX Training & Certification in London, register now!

What our clients are saying

“Great week! I look forward to trying out the methods when I get back to work”

Participant,
UX Research Training, UK Jan '14

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.