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Healthcare User Experience Design

Delivering a transformation of the patient experience through improved user experiences.

We help ensure that user interface of healthcare devices, medical systems, software and services are safe, efficient, effective and used as intended.

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For medical software and devices that play a role in the health of humans, saving and enhancing life, it’s imperative that they are easy to understand and used without operator error. Device usability ultimately impacts health outcomes.

UX DESIGN & RESEARCH

Well-designed medical devices and user interfaces speed up training, minimize usage errors and maximize human safety. We take into account real life workflows of healthcare practitioners to ensure that healthcare devices and equipment - as well as EHR systems, software, mobile and web services are safe and effective in the hands of users.

MITIGATE HUMAN ERROR

Our usability specialists understand the complex relationships that are in play when individuals interact with medical products and devices, both in benign and emergency situations. Our usability specialists help original equipment manufacturers and software development companies to mitigate the risks in those interactions.

Medical User Experience Design Projects

We have contributed our experience design expertise to these healthcare projects:

  • Pressure imaging user interface design
  • Summative Usability Testing following ISO 9241
  • Ultrasound imaging device design
  • Hearing aid manufacturer graphical user interface design
  • Nurse call system research and design
  • Usability Reports using the NISTIR 7742 CCIF format
  • Healthcare provider web portal
  • Patient flow automation system design

Explore

Product
Strategy

Create innovative product strategies that reflect market needs, product values and corporate culture.

Web
Portal
Governance

Serve your client service department well through good governance.

Web
Personas

Understand your user goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Patient
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the patient journey pays off in more ways than one.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Experience Architects

Click for all services

Events

Jun, 2017 /
UX Training & Certification in London, register now!

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.