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Telecommunications

Delivering usability solutions and remarkable user experience designs.

From service providers to hardware manufacturers, Akendi user experiences ensure that systems, devices, and user interfaces meet customer expectations and work as intended in the hands of users.

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In the telecommunications industry, “five-nines” up time is a table stake – outages of any kind are unacceptable. Telcoms must develop balanced strategies to deliver optimal solutions, minimize failures and mitigate the negative effects on user perceptions when they do happen.

ENHANCE USER EXPERIENCES

The design of telecommunications hardware, software, management interfaces and services plays a significant role in minimizing errors by users – all of which that can lead to frustration and ultimately, customer attrition. We help ensure that telecommunication services meet customer expectations with zero downtime reliability.

DESIGN WITH INSIGHT

We provide insight-led customer experiences to help telcoms grow: Through experience design, we deliver better carrier network devices (hardware and software), network management systems, graphical user interfaces (GUI) and more.

Telecom User Experience Design Projects

We have contributed our user experience design expertise to these telecom projects:

  • Carrier Network devices (hardware, software)
  • Network Device & Network Management Systems
  • Mobile Computing
  • Touch screen GUI
  • VoIP, Phone GUI
  • Soft phone skins

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Serve your customer service department well through good governance.

Web
Personas

Understand your customer’s goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the patient journey pays off in more ways than one.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Events

Jun, 2017 /
UX Training & Certification in London, register now!

What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

Participant,
IA Research Training

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.